As a young person attending Belong To LGBTQ+ Youth Ireland’s youth services, is there anything you are unhappy about?
If you have a comment or complaint about Belong To, please tell us as soon as possible. You can speak to a youth worker directly, or speak to Carmel Walsh, the Youth Services Manager. We are always here to listen to you.
If you would prefer to write it down, you can give a youth worker or Carmel a letter, send us an email (firstname.lastname@example.org) or fill in our online Feedback Form below. You can also ask your mam or dad, granny or grandad, aunt or uncle to make a complaint to Belong To. If you need help with making a complaint, please ask any staff member in Belong To.
We will acknowledge any complaint you make as soon as possible – no more than 5 days after you have made the complaint.
When we receive a complaint from you, we will investigate that complaint in the same way that we would investigate a complaint that comes from an adult. We take all complaints seriously and we will listen to all young people that make a complaint about Belong to. We will try to make improvements based on complaints and always try to resolve the issue that is causing you concern.
Belong To aims to deal with all complaints within 6 weeks. You will always be kept informed about your complaint. Please let us know how you would like us to update you.
We will talk to you about your complaint if we have questions or need to find out more about what happened.
After our investigation into the complaint, we will let you know what we find out and the changes, if any, we are going to make in Belong To because of the complaint.
If you are unhappy with the outcome of your complaint, please let us know and you will have an opportunity to appeal it. The appeal of the complaint will be looked after by different people in Belong To than those who looked after the complaint the first time.